MoodMeter Privacy Notice

This privacy notice tells you what to expect us to do with your personal information when you use MoodMeter.

Contact details

Email: [email protected]

What information we collect, use, and why

We collect or use the following information to provide MoodMeter:

• Account information
• Purchase history

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Account information
• Device information
• Purchase history

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure - You have the right to ask us to delete your personal information.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing - You have the right to object to the processing of your personal data.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

We get personal information directly from you.

How long we keep information

We process and store your personal information for as long as required by the purpose they have been collected for.

Therefore:

• Personal information collected for purposes related to the performance of a contract shall be retained until such contract has been fully performed.
• Personal information collected for dealing with your queries, complaints or claims shall be retained until a complete response is provided.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Third-party services we use

We use the following services which might be involved in processing your personal information:

• RevenueCat to facilitate subscriptions. RevenueCat is a service used to verify App Store receipts, process subscription purchases, restore previous purchases and sync purchase status between devices signed into your Apple ID. RevenueCat provides us with data on when a user first used the MoodMeter and with information about purchased subscriptions. This information is linked to an anonymous App User ID. RevenueCat does not have access to any Personal Information.
• TelemetryDeck to collect anonymised usage data. This helps us understand how our users are using our MoodMeter and how we can improve it. TelemetryDeck does not collect any personally identifiable information.

Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete this information. Parents or guardians can contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

Last updated: 22 June 2025